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These terms set out the rules that govern your account on shibatot, including how transactions are processed through OVO, ShopeePay, and LinkAja, and what access rights apply where local law in Indonesia permits. Read through each section before you start — the terms are binding once your account is active.
By creating and using an account on shibatot, you agree to be bound by these terms in full. They apply each time you log in, make a transaction, or access any content — whether you are connecting through a phone on Telkomsel data or switching to a laptop mid-session. Where a section references transactions, it covers wallet-linked actions processed through OVO, ShopeePay, or LinkAja, as displayed in your account dashboard after login. Nothing in these terms creates an obligation on shibatot beyond what is set out here. We may update the terms when regulatory or operational conditions change; the version shown on this page at the time of your session is the one in effect. Access to the platform and any of its features depends on local law and is available only in eligible regions. If a specific provision conflicts with a requirement applicable to you under local law, that provision does not override your legal rights. For any question about how these terms apply to your account, contact us through the support channel listed in the support section of this page. Keep a copy of these terms if you may need to refer back to them.
OVO transactions fall under the wallet-use clause of these terms. The current transaction status is shown in your account dashboard.
ShopeePay is a supported payment context covered by the transaction terms. Confirm limits and availability in your account settings.
LinkAja transfers are subject to the same account-linked transaction rules. Check your wallet section for the current state of any pending action.
Not every action on your account falls under the same clause. This section draws a clear line between what these terms govern directly and where a separate policy or third-party rule applies. Understanding the boundary helps you know exactly where to go when a question comes up about your account, a transaction, or the content you access.
These terms govern how your account is created, maintained, and closed. Login credentials, session behaviour on mobile or desktop, and account-level restrictions are all within scope. Actions you take while logged in — including switching from phone to laptop — are covered here.
Any wallet action tied to OVO, ShopeePay, or LinkAja through your account falls within these terms. This includes initiating a transfer, reviewing a transaction record, or raising a dispute about a completed wallet movement. External wallet provider rules exist separately and are not overridden by these terms.
Game content supplied by studios such as Spadegaming, CQ9, PG Soft, and Bigtime Gaming is accessible through the lobby. These terms cover your right to access that content where local law permits, but game rules, RTP disclosures, and mechanic details are governed by the individual game or studio provider.
Links, integrations, or services that fall outside the shibatot platform — including external payment provider interfaces or promotional partner pages — are not governed by these terms. We are not responsible for the terms or conduct of third-party services accessed from our platform.
These terms are not one-directional. You hold specific practical rights that you can exercise at any point during your account's lifetime. You may review the full record of your wallet transactions — including OVO, ShopeePay, and LinkAja movements — directly in your account dashboard after login. If any account detail, such as a contact address or registered wallet, is recorded incorrectly, you can update it through the account settings section without needing to contact support first. Where a term is unclear or you believe an action has been applied to your account in error, you have the right to raise a formal question with our support team. Response paths are listed in the support section below. We keep records of how and when these terms were accepted for your account; you may request a summary of that record through the same support channel. These rights exist alongside any protections available to you under applicable local law in Indonesia.
Your full wallet history — covering OVO, ShopeePay, and LinkAja activity — is accessible in the account dashboard. No support request is needed to view the record.
Update a registered contact detail or wallet link through account settings. Follow the fields and verification steps shown on that page exactly as displayed.
If a clause is unclear or you believe an error has been applied, submit a question through our support contact. We will respond with the relevant clause reference.
We hold a record of when and how you accepted these terms. Contact support to request a summary of that record for your own reference.
If a term on this page raises a question about your account or a transaction, these are the contact paths available to you. Each channel connects to a team that can locate your account record and the relevant clause. Choose the path that suits your situation — written channels are better for formal disputes; live chat is faster for quick clarifications.
Open the chat widget from any page on shibatot while logged in. Suitable for quick clause clarifications or account-level questions about how a term applies to your current session.
Send a written account of your question or dispute to our support email address shown in the account help section. Email is the appropriate path for formal term disputes or requests for your acceptance record.
The account help section inside your dashboard lists current contact details and links to relevant policy sections. Check there first — the information shown reflects the current version of our support paths.
Transparency about how we operate within these terms matters. This section covers the four areas we hold ourselves to: how your data is stored, what cookies do on your session, how your account is kept secure, and who to contact when you want to request a change.
Account data — including registered wallet identifiers for OVO, ShopeePay, or LinkAja — is stored and used only for account operation and transaction processing. We do not share this data with third parties outside what is required to process your wallet transactions. The current data-handling policy is accessible in your account settings.
We use session cookies to keep you logged in across devices — so if you start a session on your phone and return on a laptop, your account state is preserved. You can adjust cookie preferences through your browser settings; note that disabling certain cookies may affect how the lobby loads.
Your account is protected through credential-based login. We do not store payment credentials directly — wallet transactions are processed via the OVO, ShopeePay, or LinkAja interfaces. If you suspect unauthorised access, use the account settings page to change your credentials immediately and then contact our support team.
To request a correction to stored account data or to ask how a specific piece of your information is used, contact us through email support or the live chat channel. We will confirm the action taken and the relevant clause that applies to your request.
These are the questions we see most often when someone reads through the terms for the first time. Each answer points to the specific part of the policy it relates to, so you know exactly where to look if you need more detail.
Yes. Any wallet action processed through OVO, ShopeePay, or LinkAja while logged into your account falls within the transaction clause of these terms. The current state of each transaction is visible in your account dashboard after login.
The version shown on this page at the time of your session is the version in effect. We update the terms when operational or regulatory conditions require it. Continued use of your account after an update constitutes acceptance of the revised terms.
Access to shibatot depends on local law and is available only in eligible regions. If your region restricts access, these terms do not override that restriction. Check the eligibility conditions applicable to your location before creating or using an account.
Start by reviewing the transaction record in your account dashboard — it shows the status and timestamp of every wallet movement. If the record does not resolve the question, contact our support team by email with the transaction details. We will locate the relevant record and respond with the applicable clause.
Game content from studios including PG Soft, Spadegaming, CQ9, and Bigtime Gaming is governed by each studio's own game rules and RTP disclosures where those are exposed. Our terms cover your right to access that content; studio-specific rules sit alongside ours, not under them.
This page always shows the current version. The account help section inside your dashboard also links directly here. If you need a dated copy for your records, contact support and we will provide the version that was in effect on a specific date you specify.